Services
Helpline operators are native speakers, this means that we work with dedicated operators from migrants’ home countries including Nepal, Myanmar and Indonesia. To date we have operated 15 lines, receiving over 1,500+ calls. An effective grievance mechanism is a vital component of human rights due diligence as it serves to strengthen accountability and the respect and protection of the rights of everyone who works at a site. It also forms a critical part of a remediation programme; ensuring workers have a trusted channel through which they can feel safe to report issues.
We act as an intermediary between workers and employers, ensuring grievances are handled in accordance with the UNGP grievance mechanism effectiveness criteria and appropriate remedy is put in place where grievances are upheld. Having an active helpline which enables workers to feed into the remediation process provides important information on whether remediation actions are working.