Between 2023 and 2025, Impactt delivered a capacity building and remediation programme to a luxury fashion brand, supporting a supplier in Thailand to address over 40 labour non-compliances and strengthen ethical recruitment and working conditions.
Following an audit, key issues identified included recruitment fees paid by workers, unsafe working conditions, excessive overtime, sub-standard living conditions and lack of access to grievance mechanisms. Our tailored Supplier Improvement Programme involved root cause analysis, action planning, direct management support, and three rounds of worker and leadership training. We also provided support on recruitment fee calculation and repayment, as well as subsequent verification of remediation progress.
The impact of our work:
- Full compliance achieved: All identified non-compliances were resolved and maintained.
- Ethical recruitment enforced: Recruitment fees were fully reimbursed in three instalments.
- Safer workplaces: New health and safety roles, structured training, and monitoring systems significantly reduced accidents.
- Empowered workforce: Regular worker-management meetings improved trust and communication.
- Sustainable policy reforms: Strengthened contracts ensured fee-free recruitment, while updated grievance mechanisms empowered workers.
“I read on social media that Myanmar migrant workers in Thailand are facing many difficulties and experiencing workplace violations. I had a joyful moment when I unexpectedly received a repayment from the company. I am very proud to work at one of the best factories in Thailand, which upholds the rights of migrant workers.” – Worker
“Factory management is now conducting a meeting once a month to raise an any issues and concerns elated to HS. We are given chance to share and speak directly to management team during the meeting. The translation is provided.” – Worker
“Even though I spent a lot of money on recruitment fee repayment, I’ve gained loyalty in return. The workers are happy, and no one has left the company. I’ve received positive feedback from our customers as well.” – Management
