Catalysing constructive dialogue between workers and managers (and government officials) is a vital stepping stone to empowering workers to negotiate improvements on pressing social issues. Importantly, it enables sites to resolve issues without external help, before they escalate to strikes or even violence.
- We put the building blocks in place for workers to express concerns or complaints through formal communications channels such as worker committees and trade unions.
- We train managers on effective communications and grievance mechanisms; we support them in conducting worker satisfaction surveys, and highlight the business benefits of listening and responding to workers’ concerns.
- We demonstrate the business case for better social dialogue by linking worker satisfaction with business metrics such as labour turnover and productivity.
Related Case Studies
RESTART: helping managers and supervisors to humanise workers
