Team members

Click/tap member for biography

• 
  Tiger Bao
  China Director
• 
  Gary Guo
  Senior Project Manager
• 
  Poland Li
  Project Manager
• 
  Agnes Li
  Senior Project Officer
• 
  Eileen Wang
  Project Officer
• 
  Cecilia Chen
  Project Officer
• 
  Joyce Li
  Senior Project Officer
• 
  Susan Chen
  Office Manager
• 
  Constance Chen
  Finance & Admin Assistant

Tiger Bao



China Director

Tiger designs, develops and delivers ethical performance, behavioural learning and talent development projects, as well as capacity-building and management training programmes. He fully understands the challenges facing global supply chains, and provides strategic consultancy to brands, retailers and suppliers on change management, human resources, employee engagement and communication. Prior to joining Impactt, Tiger gained cross-functional management experience (including in operational excellence, supply chain, HR and consultancy) at companies including Thomson, Tyco Electronics and Elevate. In particular, he has implemented leadership and employee engagement programmes and led initiatives to improve worker satisfaction, including by improving worker-manager dialogue. He also has experience of coaching and advising factory supervisors on career development, management skills, leadership and emotional intelligence.

Why I joined Impactt?

“Impactt’s pragmatic and high quality service is impressive. It links the Brand, Agent, Suppliers and Workers together to build up a multi-win program model. I believe we can bring the certain contribution to the Social Performance and worker’s happiness though the teamwork of difference background members.”

Gary Guo



Senior Project Manager

With a specialism in productivity and a robust, results-oriented approach, Gary leads our China team’s productivity projects, assessments and training. He also delivers social compliance audits, investigates the root causes of labour issues and manages ethical trade projects. Prior to joining Impactt in 2007, Gary gained strong experience in conducting comprehensive factory assessments, investigating labour issues through the lenses of HR and productivity, exploring root causes and developing effective action plans. Gary is also an experienced social compliance auditor, and has eight years’ experience as an industrial engineer and senior production supervisor at multinational companies including Jabil and Baxter. He has in-depth knowledge of production and quality systems such as lean manufacturing, OEE programs, production resource management and Six Sigma. Gary holds an MBA from Sun Yat-Sen University.

Why do I enjoy working at Impactt?

“I have spent a lot of time in China’s factories, and I can see the real situation in which workers live and work. This is what drives me to do this work. I believe in what we do because I know that everything can drive change for the work conditions for workers. No matter who we are pushing to dare to make changes – factories, agents, or even brands – it’s all for the workers. Through working at Impactt, I continue to draw on the productivity experience I have built up over the years, but I have also come to realize how important the focus on workers is to me.”

Poland Li



Project Manager

Poland helps to design and deliver training on labour rights and environment, health and safety (EHS) issues across various industries, including apparel, footwear, accessories, toys and electronics. She has more than ten years’ experience in the CR field, both in consultancy and factory-based roles, and specialises in helping to establish CR management systems and building the capacity of CR teams to improve social compliance. Poland graduated from Hunan University of Science and Technology, where she majored in Safety Engineering.

Agnes Li



Senior Project Officer

Agnes joined Impactt in July 2015, bringing with her eight years’ experience as a social compliance auditor gained at a third party audit firm, a brand and a trading company. Agnes has excellent worker interview skills and is quickly able to earn their trust and establish good relationships.

Why I joined Impactt?

“Since the first day I got in touch with Impactt, its respects to people have deeply impressed me. After I officially join Impactt, I honestly feel blessed to be able to work in a place where I receive so much love and be part of a loving family. All the coworkers are very professional and always ready to help. With their help together with my working experience, I’m sure I will become a more comprehensive social compliance worker, as whom I can keep on seeking better interests for workers in the factories.”

Eileen Wang



Project Officer

Eileen delivers training sessions on legal issues and worker-management communication. Her specialties include social compliance audits, training workers and supervisors, and developing interactive training workshops. Prior to joining Impactt in 2007, she spent three years at a Nike footwear factory, where she worked on the production line and in the quality control department, progressing to the role of team leader. By the age of 21, Eileen was managing a team of 70 sewing machine workers. She was also active in organising volunteer, social and educational events for her teams.

What makes Impactt different?

“At Impactt, our philosophy sets us apart. We have very high standards for each team member’s personal integrity and for the accuracy of our factory assessments. What makes our audits so accurate is the much more holistic picture we get of a factory through the worker interviews. In an Impactt audit, the supporting function of the worker interviewer is very important. I see myself as a sort of bridge between our clients and workers. Because I was a factory worker myself, I understand workers’ ideas and motivations.”

Cecilia Chen



Project Officer

Cecilia supports our Impactt China team through audits, worker interviews, factory improvement projects, child labour remediation and investigation, data analysis, report and translation. Prior to joining Impactt in 2014, Cecilia spent two years at an electronics factory, where she worked as a social compliance auditor, focusing on labour, ethics and management, and developed a strong understanding of the Electronic Industry Citizenship Coalition (EICC) standard. Cecilia has experience of both helping factories to implement CR initiatives and gain ISO certification, and communicating with workers and factory managers to help address workers’ concerns.

Why I joined Impactt?

“Impactt has gained a good reputation as ethical trading consultancy, and the Impactt staff is very professional, talented, and committed.”

Joyce Li



Senior Project Officer

With nine years’ experience in corporate responsibility, Joyce specialises in EHS management. Her responsibilities at Impactt include leading ethical assessments, delivering EHS consulting and training for multiple factories, providing ethical awareness training for suppliers and remediating child labour cases. She also supports the team with factory improvement projects, data analysis, desk research, reporting and translation. Joyce is an experienced worker interviewer, able to seek opinions and suggestions from workers to help factories improve their performance on social compliance. Before joining Impactt in 2012, she gained four years’ management experience at the footwear factory of a major sportswear manufacturer.

Why I joined Impactt?

“Impactt has gained a good reputation in ethical trading consultancy.  I wanted to contribute and really enjoy supporting more valuable continuous improvement in China’s labour intensive manufacturing industry, including HR, productivity and EHS performance.  I wants to help the benefits from both business and good CSR be gained by workers.”

Susan Chen



Office Manager

Susan is a multi-skilled individual who supports our China team by overseeing financial, administrative and legal affairs, as well as human resources and IT. Before joining Impactt in 2006, she worked as a finance and administration supervisor at a Japanese chemicals company and a French magazine distribution consultancy, where she gained strong experience in office management. Susan holds a diploma in Accountancy from Guangdong University of Technology, and is studying for a Masters in Professional Accounting at Sun Yat-Sen University.

Why do I enjoy working at Impactt?

“Working with colleagues from all over the world, I constantly learn new things. Impactt attracts good people who bring a lot of consideration for workers to their jobs. I feel we are doing work that has real benefits for society at large.”

Constance Chen



Finance & Admin Assistant

Constance joined Impactt in 2014 and supports our Office Manager Susan Chen with financial and administrative projects. She graduated from Nanfang college of Sun Yat-sen University with a degree in financial management, and has also studied accounting in Australia and worked as an intern for HSBC.